Privacy Policy

On one hand, BNO is the data controller for personal data it processes as part of various processes and systems applicable or used within BNO. 

On the other hand, BNO acts as a joint controller, along with Bozar, for ticket purchases for concerts at Bozar. You can review Bozar’s privacy policy for more information on this matter: Our Charter for Your Personal Data | Bozar Brussels.

We process your Personal Data from different sources: 

• Data from ticket purchases via Bozar 

• Data from contact forms on our website 

• Data from social media

The types of Personal Data we collect and the reasons for processing them include: see table below.

We may also automatically collect certain information from your device. Specifically, information we collect automatically may include IP address, device type, unique identification numbers, browser type, broad geographic location (e.g., country or city level), and other technical information. We may also collect information on how your device has interacted with our Website, including pages visited and links clicked. 

This information helps us better understand Website visitors, where they come from, and which content on our Website is of interest. We use this information for internal analytics and to improve the quality and relevance of our Website. 

Some of this information may be collected using cookies and similar tracking technologies, as explained in our Cookie Policy. 

We may share your Personal Data with the following categories of recipients:  

• Our third-party vendors, service providers, and partners who provide data processing services, or process Personal Data on behalf of BNO for purposes described in this Policy, acting as processors, or as notified at the time of data collection. This may include communications with third-party vendors and other service providers we use to support services such as IT management, infrastructure or application services, marketing, and data analysis. When engaging processors, we require them to process Personal Data strictly following our instructions and take appropriate steps to ensure that Personal Data remains protected. 

• Any competent law enforcement body, regulatory, government agency, court, or other third party, when we believe disclosure is necessary (i) under applicable laws or regulations, (ii) to establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person. 

• Our auditors, advisors, legal representatives, and similar agents in the course of the advisory services they provide to us for legitimate business purposes and subject to a contractual prohibition on using Personal Data for other purposes. 

• A potential buyer (and its agents and advisors) in connection with a proposed purchase, merger, or acquisition of any part of our business, provided we inform the buyer it must use your Personal Data only for the purposes described in this Policy. 

• Any other person where you have given your prior consent to the disclosure. 

In accordance with this Policy, we will process Personal Data as follows: 

• Fairness: We will process Personal Data fairly. This means we are transparent about how we process Personal Data and process it in accordance with applicable law. 

• Lawfulness: We will process Personal Data only for legitimate reasons. 

• Purpose Limitation: We will process Personal Data for specified and lawful purposes and will not process it in a manner incompatible with those purposes. 

• Data Minimization: We will process only Personal Data that is adequate, relevant, and limited to what is necessary to achieve the purposes for which the data is processed. 

• Data Accuracy: We take appropriate steps to ensure that Personal Data we hold is accurate, complete, and kept up-to-date as needed. However, it is also your responsibility to ensure that your Personal Data is as accurate, complete, and current as possible by promptly notifying BNO of any changes or errors. 

• Data Security: We use appropriate technical and organizational measures to protect the Personal Data we collect and process about you. These measures are designed to provide a level of security appropriate to the risk of processing your Personal Data. 

• Limited Retention: We retain your Personal Data in a form that allows us to identify you only as long as necessary to fulfill the purposes for which we process your data and store it no longer unless legally required.

The Personal Data we collect from you is stored on our servers located in Belgium.

We retain Personal Data we collect from you as long as we have a legitimate business need (e.g., to provide you with a requested service or to comply with legal, tax, or accounting requirements). 

When we no longer have a legitimate business need to process your Personal Data, we will delete or anonymize it, or if this is not possible (e.g., if your Personal Data is stored in backup archives), we will securely store your Personal Data and isolate it from any further processing until deletion is possible. 

In some cases, your Personal Data may be transferred and processed in countries other than your country of residence. These countries may have different data protection laws. 

Specifically, our Website servers are located in the European Union, and our group companies and third-party service providers and partners operate within the European Economic Area (EEA). This means that when we collect your Personal Data, we will process it in any of these countries. 

However, we have implemented appropriate safeguards to ensure your Personal Data remains protected as outlined in this Privacy Policy, in particular by signing the EU Standard Contractual Clauses. For further details on the protective measures we have implemented, you may contact us using the contact details below.

You have the following data protection rights:

• If you wish to access, correct, update, or request deletion of your Personal Data, you may do so at any time by contacting us at info@nationalorchestra.be. 

• Additionally, in certain circumstances, you may object to the processing of your Personal Data, request that we restrict the processing of your Personal Data, or request portability of your Personal Data. You can exercise these rights by contacting us at info@nationalorchestra.be. 

• If we have collected and processed your Personal Data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing carried out before your withdrawal, nor will it affect the processing of your Personal Data conducted on lawful grounds other than consent. 

• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal or telemarketing), please contact us using the contact information provided above. 

• If you have a complaint or concern about how we handle your Personal Data, we will strive to address these concerns. If you feel we have not adequately addressed your complaint or concern, you have the right to file a complaint with a data protection authority regarding our collection and use of your Personal Data. For more information, please contact the Data Protection Authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

The Website may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies, and we encourage you to review them. They will govern the use of Personal Data you submit while visiting these websites. 

We disclaim any responsibility for the privacy practices of these third-party sites, and your use of these websites is at your own risk.

We may update this Policy from time to time in response to legal, technical, or commercial developments. When we update our Policy, we will take appropriate measures to inform you, in line with the significance of the changes we make. We will obtain your consent to any material Policy changes if and where required by applicable data protection laws. 

You can see when this Policy was last updated by referring to the "last updated" date displayed at the top of this Policy.

If you have questions or concerns regarding our use of your personal data, please contact us using the following details:

Belgian National Orchestra 

Rue Ravenstein 36

1000 Brussels 

T. +32 2 552 04 60 

info@nationalorchestra.be